What is RC Wallet?

RC Wallet is a digital wallet that allows users to manage their cryptocurrency assets and access the Web3 world seamlessly. It supports multiple cryptocurrencies, enabling users to centralize their asset management. Additionally, it is linked to a debit card, making it easy to convert cryptocurrencies into fiat currency and use them for everyday purchases. This functionality creates an environment where cryptocurrencies are more accessible and easier to use.

Who is qualified to open an RC Wallet account?

You are qualified to open an RC Wallet account if:

You are at least 18 years of age. 

How to create an RC Wallet

You can create a wallet by following these steps:
1)From the home screen, select "CREATE NEW WALLET."
2)Be sure to record the displayed mnemonic (secret phrase).
3)On the mnemonic confirmation screen, enter it correctly to verify.

For more detailed instructions, please refer to [here].

What is a mnemonic (secret phrase)?

A mnemonic (secret phrase) is a set of 12 or 24 English words assigned to each wallet. It is crucial information required to restore or import your wallet.

Can I use RC Wallet in my countory?

In general, people from almost any country can use RC Wallet. However, usage is subject to the laws and regulations of your country or region.

How do I import an existing wallet?

How to Import an Existing Wallet into RC Wallet

With RC Wallet, you can easily import an existing wallet address. Please follow the steps below to proceed.

1) Steps to Import:

On the RC Wallet home screen, select “Add Existing Wallet.”

2) Enter the mnemonic phrase of the wallet you wish to import.

3) Tap “Import” to add the wallet.

For more details, please refer to [this guide].

What is gas fee?

Gas fee refers to the transaction fee required to execute transactions or smart contracts on a blockchain network. The gas fee varies depending on network congestion and the time of the transaction.

How much is the gas fee?

The gas fee depends on the blockchain you use. It also fluctuates based on network congestion and the time of the transaction.

Where can I find my RC Wallet transaction history?

You can check it from the "History" section on the Wallet screen.

For more details, please refer to [this guide].

Which networks are available?

Currently, the following blockchain networks are available:

1) Polygon

2) Ethereum 

3) Binance smart chain 

My deposit has not been credited. What should I do?
If your deposit has not been credited, please check the following:

1) Check the transaction status

Verify that the transaction was successful using a blockchain explorer.

(For example, you can check Ethereum transactions on Etherscan.)

2) Network congestion

If the blockchain network is congested, transactions may take longer to process. Please wait and check again later.

3) Check the recipient address

Double-check that you entered the correct recipient address.

Note* If the funds were sent to the wrong address, cannot be recovered.

4) Contact Customer Support

If the issue persists, please contact our customer support team for further assistance.

I accidentally sent funds to the wrong address. What should I do?

Due to the nature of blockchain technology, once a transaction is completed, we are unable to retrieve the funds.

Please make sure to double-check the wallet address carefully before proceeding with any transfers.

Where can I check the wallet adress?

You can check your wallet address by selecting ""Receive"" on the Wallet screen.

For more details, please refer to [this guide].